MLS is seeking an enthusiastic and experienced Operations Manager for a fast-paced environment in the auto cleaning services industry for our location at the Piedmont Triad International Airport in Greesnboro, NC. This is a great opportunity with advancement possibilities for demonstrated leaders who believe in providing top notch service in a safe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast paced, similar work environment. You will be the leader to coach and motivate your team to increase operational efficiency and deliver customer satisfaction.
Manage multiple aspects of the daily operations to ensure maximum fleet utilization, customer satisfaction and employee management
Ability to meet production demands in a very fast paced environment that requires a quick turnaround of vehicles
Deliver excellent customer service by being professional, courteous and proactive to the customer’s needs
Manage your team by performing the hiring, interviewing and creating the weekly labor schedule
Daily tracking of individual employee production and performing employee engagement
Manage the incentive compensation program to ensure deliverance to all employees achieving the incentive pay production criteria
Mentoring, redirecting and coaching employees to be compliant with company policies and procedures
Completing all required reporting in the allotted time frame
Maintaining a clean and safe working environment at all times.
2 years of operational management experience or Bachelor’s Degree plus 1 year experience