Rental Car Counter Representative ($17 per hour)

Lihue, HI

Can you provide world class customer service? Managed Labor Solutions (MLS), a leading nationwide rental car outsourcing company is currently hiring professional, customer focused and team driven people to manage the rental (and occasionally return) process for our partners at the Lihue Airport.

Pay Rate: $17 per hour

Job Duties:

  • Welcome each customer with a smile a professional appearance, language and behavior.
  • Focus on providing a clean and safe vehicle, to every customer, every time.
  • Take ownership of each customer’s service experience by immediately owning and resolving issues.
  • Build brand loyalty. Be proud of our brand and the role you play in our success.Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
  • Utilize company approved sales and service techniques when determining customer wants and needs. Offer optional products to meet customer wants and needs.
  • Prepare all rental and return documents accurately and completely.
  • Qualify each customer using company rental requirement guidelines.
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensure that the return date and time on the rental agreement is accurate.
  • Review all charges at the time of vehicle return.
  • Prepare the Rental Agreement Folder with all required information.
  • Answer the phones to assist customers in a friendly, helpful and prompt manner.
  • Assist customers by effectively resolving all customer service issues.
  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements:

  • Passion for customer service and attention to detail with willingness to go the extra mile.
  • Self-motivated to achieve and exceed targeted goals.
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
  • Communicate in English clearly and proficiently. Good communication skills both written and oral. Candidates fluent in other languages are encouraged to apply.
  • Work in a fast paced environment with a variety of tasks.
  • Proven experience of working well within a team and a customer facing environment
  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Able to stand for long periods of time

JOB CODE: LIH